Sonia Maldonado’s career at O&G began more than 25 years ago when she joined the Bridgeport showroom through a temporary agency. What started as a receptionist role soon grew into a long-term career built on learning, teamwork, and helping customers bring their projects to life.
“I didn’t know anything about masonry when I started,” Sonia says. “You learn as you go, and there’s always something new to learn.”
Sonia began by supporting the showroom team at the front desk. Over time, she developed a deep understanding of the products and the projects customers were working on, eventually transitioning into a sales role of her own.
Today, Sonia works with homeowners, designers, architects, and contractors to help them navigate the showroom and select materials for their projects. From helping customers visualize design ideas to interpreting construction plans, the role blends product knowledge, problem-solving, and customer service.
One of Sonia’s greatest strengths is her ability to connect with customers. Because she speaks both English and Spanish, Sonia helps many Spanish-speaking homeowners and contractors feel more comfortable asking questions and explaining what they envision for their projects. Many of these customers return to work with Sonia again because they trust her guidance and feel confident working with her.
“It’s about helping people feel comfortable and guiding them through the process,” she says.
After more than two decades with the company, Sonia still enjoys the variety the job offers, from helping customers select materials to learning about new products arriving in the showroom.
Her advice for anyone considering the role: come ready to learn, communicate well, and enjoy helping customers bring their projects to life.
